Refund policy
Last updated: October 16, 2026
At Hydro Zinc, your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy explains the conditions and process for returns, refunds, and exchanges.
1. Eligibility for Returns and Refunds
We accept return or refund requests for most physical products within 60 days of delivery, subject to the conditions below.
To be eligible for a return:
- The item must be unused and in the same condition in which you received it.
- The item must be in its original packaging.
- You must provide valid proof of purchase, such as an order number or receipt.
The following items may not be eligible for return or refund:
- Supplements or other products that have been opened or unsealed, where permitted by applicable law.
- Gift cards.
- Opened health and personal care products, where permitted by applicable law.
- Hazardous or flammable items.
- Final-sale or clearance items identified as such, where permitted by applicable law.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
2. How to Initiate a Return or Refund
To begin a return or refund request, contact our support team at:
Email: info@hydrozinc.com
We will provide return instructions and the applicable return address after reviewing your request. Please wait for confirmation before sending any item back. Unauthorized returns may not be eligible for a refund.
3. Refunds
Once we receive and inspect your returned item, we will notify you by email.
If your return is approved, we will issue the refund to your original payment method. Refunds are generally processed within 5–10 business days after approval, although the time it takes for the funds to appear in your account depends on your bank or payment provider.
Unless the item is defective, damaged, incorrect, or otherwise required by law, original shipping costs are non-refundable.
4. Exchanges
We may replace items that arrive defective, damaged, or incorrect, subject to availability and applicable law.
To request an exchange, contact info@hydrozinc.com within 7 days of receiving your order. Please include your order number, a description of the issue, and clear photographs where applicable.
5. Late or Missing Refunds
If you have not received your refund:
- Check your bank account or payment account again.
- Contact your credit card provider or payment service, as processing times may vary.
- If you still have not received your refund after 10 business days from approval, contact us at info@hydrozinc.com for assistance.
6. International Orders
For international orders, customers may be responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
Customs duties, import taxes, and other charges are generally non-refundable unless required by law.
If a package is returned to us because of an incorrect address or refused delivery, any applicable refund or fee will be assessed in accordance with our shipping policy and applicable law. Original shipping costs may be non-refundable where permitted by law.
7. Disputes and Chargebacks
Before filing a chargeback or payment dispute, we encourage you to contact our support team so we can try to resolve the issue directly.
We aim to handle refund requests and payment disputes in accordance with applicable payment-provider requirements and consumer-protection laws.
8. Changes to This Policy
We reserve the right to update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date. Changes will apply as permitted by applicable law.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: info@hydrozinc.com