Privacy policy
Last updated: October 16, 2026
Hydro Zinc operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a shopping experience (the “Services”). Hydro Zinc is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified information. Depending on how you interact with our Services and as permitted by applicable law, we may collect the following categories of personal information:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Financial information, including payment card details, financial account information, transaction details, and payment confirmations.
- Account information, including your username, password, preferences, and settings.
- Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel.
- Communications with us, including information provided in customer support inquiries.
- Device information, including your browser, device, network connection, IP address, and other identifiers.
- Usage information about how and when you interact with or navigate our Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, use our Services, place an order, or communicate with us.
- Automatically through our Services, including through cookies and similar technologies.
- From service providers that process information on our behalf.
- From our business partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your information to process payments, fulfill orders for Hydro Zinc products, manage accounts, arrange shipping, process returns and exchanges, remember preferences, enable reviews, and improve your shopping experience.
Marketing and Advertising. We may use your information to send marketing and promotional communications by email, text message, or postal mail, and to show advertisements for Hydro Zinc products and related offerings, subject to your preferences and applicable law.
Security and Fraud Prevention. We may use your information to authenticate accounts, secure payments, detect or investigate fraud, prevent unlawful activity, and protect our Services. You are responsible for keeping your account credentials secure.
Communicating with You. We use your information to respond to inquiries, provide customer support, send order-related notifications, and maintain our business relationship with you.
Legal Reasons. We may use your information to comply with applicable laws, respond to valid legal requests, resolve disputes, and enforce our terms and policies.
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate purposes, subject to this Privacy Policy and applicable law. These circumstances may include:
- Shopify and service providers that support payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
- Business and marketing partners that help us provide marketing services and advertising.
- Third parties when you request or consent to the disclosure, such as when arranging delivery or using social media integrations.
- Our affiliates or related business entities, where applicable.
- Parties involved in a business transaction, or where disclosure is required by law or necessary to protect our rights, Services, users, or others.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit may be shared with Shopify and third parties, including parties located in countries other than your own.
To learn more about how Shopify handles personal information, please review Shopify’s Consumer Privacy Policy.
Third-Party Websites and Links
Our Services may contain links to third-party websites or online platforms. If you visit websites that we do not control, review their privacy and security policies and terms. We are not responsible for the privacy practices, security, or content of third-party websites.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe a child has provided us with personal information, contact us using the details below to request its deletion.
Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee absolute security. Information sent to us may not be secure while in transit, so avoid using unsecured channels to send sensitive information.
How long we retain personal information depends on factors such as maintaining accounts, providing Services, complying with legal obligations, resolving disputes, and enforcing agreements.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, subject to applicable law. These may include:
- Right to Access: Request access to personal information we hold about you.
- Right to Delete: Request deletion of personal information we maintain about you.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Portability: Request a copy of your personal information or its transfer to another party in certain circumstances.
- Right to Opt Out: Where applicable, opt out of certain sales, sharing, or targeted advertising activities as defined by relevant privacy laws.
- Communication Preferences: Unsubscribe from promotional emails using the unsubscribe option provided. We may still send non-promotional messages about your account or orders.
If you reside in the UK or European Economic Area, you may also have rights to object to or restrict certain processing and to withdraw consent where processing is based on consent.
You may exercise applicable rights through the options available on our Services or by contacting us using the details below. We may need to verify your identity before processing a request, as permitted or required by law.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or submit a complaint to your local data protection authority.
International Transfers
Your personal information may be transferred, stored, or processed outside your country of residence. Where required by applicable law, we will use appropriate safeguards for international transfers, such as recognized contractual protections, unless the destination country has been recognized as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this page, update the “Last updated” date, and provide notice where required by law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or would like to exercise your applicable privacy rights, contact us:
Email: info@hydrozinc.com